Google review management for local businesses
Customers check your stars before they call.
Your Google profile decides whether you appear when someone searches "mechanic near me", and whether they pick you or the garage down the road. Rateful runs it for you: reviews, rankings and everything in between.
£99 a month. No contract. No passwords needed. Founding offer: £49 for your first 3 months.
Booked in for an MOT and a noisy wheel bearing. Fixed same day, fair price, and they explained everything. Will be back.
Thanks so much, James. Glad we could get the bearing sorted the same day. See you next year for the MOT.
Example review and reply
Why it matters
Reviews are where customers decide
Before anyone rings a garage, they look at its stars, how recent the reviews are, and how the owner replies. It also decides who Google shows first.
of people are more likely to use a business after reading positive reviews.
are more likely to choose a business that replies to all of its reviews.
look for reviews from the last 3 months. A quiet profile looks like a quiet business.
will only use a business rated 4.5 stars or higher. One unanswered bad review costs more than you think.
It's also how Google ranks you. Your Google Business Profile is the biggest single factor in who appears in the map results, about a third of the weighting, and reviews add another 16%. Google itself says more reviews, positive ratings and complete, accurate details help your local ranking.
Sources: BrightLocal Local Consumer Review Survey 2026 (1,002 US consumers); Whitespark Local Search Ranking Factors 2025; Google Business Profile Help, "How to improve your local ranking on Google".
What we do
Everything that gets you found and chosen on Google
Built for independent garages first, and it works for any local business people find on Google Maps.
Reputation
Reviews handled properly
- Every review answered within 24 hours, written personally for that customer. Half of people are put off by copy-and-paste replies.
- Bad reviews flagged to you the same day, with a calm, professional reply that protects your rating.
- Fake, abusive or off-topic reviews reported to Google for removal.
- A review link and counter QR code that make it easy for happy customers to leave a review, keeping your reviews fresh.
Visibility
A profile set up to rank
- A full audit and rebuild in week one: the right main and extra categories, every service listed and described, attributes, opening and bank holiday hours, photos.
- A business description written around what people actually search for in your town.
- Regular Google posts, such as MOT reminders, winter checks and offers, so your profile stays active.
- Your details set up on Apple Maps and Bing too, so iPhone and Bing users find you.
Protection
Your listing watched
- Anyone can suggest changes to your hours, phone number or address on Google, and Google sometimes accepts them without telling you. We check your listing twice a day and fix anything wrong.
- No passwords. You add us as a manager, stay the owner, and can remove us at any time.
- Real reviews only. We never buy, write or filter reviews, which breaks Google's rules and puts listings at risk.
Results
A report on the 1st
- Where you rank for searches like "mechanic", "MOT" and "car service" in your town, month by month.
- How you compare with your nearest competitors on rating and reviews.
- How many people called you, asked for directions or visited your website from Google.
- New reviews, your rating and every reply sent.
How it works
Two minutes of your time, then hands-off
Free health check
A one-page report on your Google profile: how you compare with nearby businesses, where you rank and what's holding you back. Then a quick chat if you want it.
Two-minute setup
Add us as a manager on your Google Business Profile. If your listing isn't claimed yet, we'll walk you through it.
We take it from there
Your profile rebuilt and old reviews answered in the first week. Then new reviews answered within 24 hours, regular posts, and your first report on the 1st.
Pricing
One simple price
A single extra service or repair job a month covers it. Most months it should be several.
- Every review answered within 24 hours
- Full Google profile audit and rebuild
- Regular Google posts
- Apple Maps and Bing set up
- Listing checked twice a day
- Review link and counter QR code
- Monthly rankings and results report
- No contract, cancel any time
Founding offer
£49 a month for your first 3 months
For our first 10 businesses only. After 3 months it moves to the normal £99 a month, and you can still cancel any time.
Who you'll deal with
I'm Calum McCormack, and I run Rateful. Plenty of good local garages have great work and a quiet, neglected Google profile, with reviews nobody has replied to. That's often the first thing a new customer sees.
I look after that side for you, so your profile shows how good you actually are. You'll always deal with me directly.
Questions
Things people ask
Couldn't I just do this myself?
You could, the same way you could do your own accounts. Most owners mean to and never get round to it. It needs doing every week, replies need to be right first time, the settings that actually move your ranking aren't obvious, and nobody is watching for changes to your listing. We do it consistently, so you don't have to think about it.
Do you need my Google password?
No. You add us as a manager from your Google Business Profile settings. Managers can reply to reviews and update details, but can't remove you or delete your profile, and you can take access away whenever you like.
Will the replies sound like a robot?
No. Each reply is written for that review, in a friendly voice that fits your business, and every one is checked by a person before it goes up.
What happens with a bad review?
It gets a calm, professional reply that invites the customer to get in touch directly. If it mentions something serious, we tell you before replying.
Can you get rid of bad reviews or add fake good ones?
No, and nobody should. Fake or paid reviews break Google's rules and can get a listing suspended. We help you get more real reviews from happy customers instead.
Is there a contract?
No. It's monthly, and you can cancel any time by replying to any of our emails.
My listing isn't claimed. Is that a problem?
Not at all. We'll walk you through claiming it. Google checks it's yours by phone, text, email or a short video, and it can take a few days.
Free, no obligation
Get a free Google health check
Email or call and I'll send you a one-page health check of your Google profile: your score out of 100, how you compare with nearby competitors, where you show up on Google, and what's holding you back. No obligation, and it's yours to keep.